Gonzalez Tile

Pharr: 956-335-5786
Brownsville: 956-365-9711

Monday-Friday 8:00AM-6:00PM | Saturday 8:00AM-5:00PM


Please review our return policy.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can‘t offer
you a refund or exchange. We charge a 20% restocking fee on all returns. The reason for the
restocking fee is so we can keep our prices low. We’ll also pay the return shipping costs if the return
is a result of our error (you received an incorrect or defective item, etc.).

To be eligible for a return, your item must be unused and in the same condition that you received it
It must also be in the original packaging.

Several types of goods are exempt from being returned. Thinset, grout, sinks, and open boxes
cannot be returned.

Additional non-returnable items: Gift cards


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if-applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (If applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)


We only replace items ifthey are defective or damaged. If you need to exchange it for the same item,
send us an email at sales@gonzaleztile.com and send your item to: 5214 FM 802 Brownsville Texas
US 78526.



If the item was marked as a gift when purchased and shipped directly to you, you‘ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be mailed
to you.

If the item wasn‘t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about your


To return your product, you should mail your product to: 5214 FM 802 Brownsville Texas US 78526

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may

If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don‘t guarantee that we will receive your returned item.